This change is part of an EU directive that will bring us in line with the rest of Europe. It will also ensure that Ireland’s national broadcasting infrastructure can facilitate future digital services.
Why is this change happening?
Who is responsible for this change?
The Department of Communications, Climate Action and Environment (DCCAE) has published information on its website detailing the parties responsible for the change which can be viewed here. The DCCAE has entrusted RTÉ with the task of enabling the 700 MHz migration, and managing the migration programme and communications with consumers and industry. Over the last two years 2RN has been undertaking infrastructure changes to the transmission network and re-planned the broadcast frequencies. From September 2019 to March 2020 the migration will happen, and Saorview will be providing information and advice to its viewers in order to ensure that they are aware of the migration and how it may affect them.
When is the change happening?
The frequency changes are taking place between Wednesday 4 September 2019 and Wednesday 4 March 2020.
I am a Saorview customer - what will this mean for me?
About half of Saorview viewers will not be affected by this change. For those viewers that are affected by the change, most will just need to do a simple rescan or retune of their Saorview TV or box in order to pick up the new Saorview frequencies. For some viewers that will be affected by the change, additional work may be needed on the aerial or installation.
How will I know if I will be affected by this change?
You will find information on whether this change will apply to you by using the special coverage checker on the Saorview website at by clicking here. Just enter your Eircode or address to find out if you are affected and what you will need to do. Or, feel free to call the Saorview helpline on 1890-222 012 for advice.
From late November, Saorview will be broadcasting a message on channels 17 and 18 which will only be viewable if you are in an area affected by the change and are still receiving Saorview on the old frequencies.
From January 14 2020, the EPG on the old frequencies will be replaced by a viewer advisory message. If you see this, you are affected and will need to rescan. The old frequencies will be switched off on 4 March 2020, so you will have until then to retune your Saorview TV or box.
Will I need to replace my aerial?
For the majority of viewers affected, there will be no need to change the aerial. Viewers at some locations may need to replace or move their aerial in the event of a change in the quality of Saorview reception.
I have lost my Saorview signal, what do I do?
If you have lost your Saorview signal after 4 September 2019, that may mean that you have been affected by the change in frequencies. You can double check this by using the special coverage checker on the Saorview website at https://www.saorview.ie/changes. Or, feel free to call the Saorview helpline on 1890-222012 for advice.
What happens if I don’t retune on or after 4 September?
If you are in an area that is affected by the 700 MHz migration and you don’t retune, the old frequencies will be switched off on March 4 2020. This may mean that you experience a temporary loss of Saorview until you retune to the new frequencies.
I am a landlord/property manager - what will this mean for me?
We recommend that landlords and property managers responsible for buildings with a communal aerial system get in contact with their maintenance team or aerial installer to ensure equipment is set up correctly. Information on the frequencies used by transmitters for installers is available here.
I live in an apartment that has Saorview, what will this mean for me?
Check if you are affected with the 700 MHz coverage checker. If you are, then rescan your Saorview receiver. For apartments that receive Saorview via a communal aerial, please check with your management company if you are having difficulty receiving Saorview following the retune.
I was told I am not affected but am now seeing messages on screen?
This could be because your nearest transmitter isn’t affected but your aerial is pointing at an affected transmitter. Please call Saorview on 1890 222 012 or 01-2583540 to get help.
I have rescanned but am still seeing the messages to rescan?
This means that your nearest transmitter could be affected and your aerial or installation may need work. This can also happen if you receive Saorview using a box or TV that is not Saorview Approved. Please call Saorview on 1890 222 012 or 01-2583540 for advice.
I have rescanned but now I am missing some channels. What do I do?
Try a full rescan of your Saorview channels. If that does not restore lost channels, you may need to get your aerial changed to match the new frequencies. Please contact your local TV installer.
I need to contact an installer, how should I do this?
We recommend that you seek companies or individuals that are professional and have a good reputation. Ask your friends or relatives for recommendations – it’s always best to deal with someone you know. There are no approved Saorview installers but we would recommend getting in touch with the Irish Satellite & Aerial Association, National Guild of Master Craftsmen and Confederation of Aerial Industries.
I need to get a new aerial, what do I need to know?
Your local TV retailer or installer can advise what type of aerial works best at your location.
I live near the Northern Ireland border, what does this mean for me?
Saorview viewers in the Republic of Ireland that also receive Freeview from Northern Ireland will be affected by the Freeview switchover which happens on Wednesday 4 September 2019. Unlike Saorview, Freeview is not running a simulcast period so viewers will need to rescan on the day if they want to continue to receive the Freeview channels.
Viewers in Northern Ireland who receive Saorview will also be affected in that they will need to retune for the Freeview channels on Wednesday 4 September.
For most viewers along the border that receive both Freeview and Saorview, retuning on or after Wednesday 4 September will also deal with the Saorview change. However, some viewers will have to make changes to their aerial. Information on Freeview’s migration can be found on their website.
I receive extra channels via satellite, will they be affected?
Satellite channels are not part of Saorview, and are not affected by the 700 MHz migration.