Service Update Get ready to record with Saorview Connect

The new RTÉ Player is now available on Saorview Connect

03 October 2019

Saorview Connect now includes the new RTÉ Player, offering you a great choice of box sets and catch-up TV content with many programmes available in High definition. 

The new RTÉ Player has been developed to offer greater choice of online TV content to today’s TV audiences, who expect to be able to view their favourite TV shows when and how they want. Together with Saorview Connect’s catch-up TV guide and Spotlight recommendations service, the new RTÉ Player gives Saorview viewers great entertainment choices with no contract or monthly bills. 

In order to view RTÉ Player, customers should ensure that their Saorview Connect boxes are running the latest software, currently version 20.19. Boxes that have not been upgraded to the latest software will display a message when a customer tries to access the RTÉ Player or RTÉ programmes via the catch-up TV guide. 

For more information on Saorview Connect, and to access customer support and advice please visit www.saorview.ie or call our helpline at 1890-222012. 

Get ready to record with Saorview Connect

09 April 2019

Following completion of testing, a new software upgrade for Saorview Connect boxes will be released on Monday 15th April 2019. This upgrade will add the capability to record your favourite TV shows, and to pause live TV. 

If you already own a Powerpoint Saorview Connect box, you will need to ensure that a couple of things are in place before downloading the upgrade. 

Firstly, please ensure that you have a hard drive available to connect to the box when the upgrade is completed. We recommend a USB 3.0 hard drive to ensure that you can record and playback HD content reliably. A 500GB drive will allow approximately 100 hours recording, or you could opt for a larger size – 1TB or more – if you want extra capacity. We don’t recommend USB thumb drives or SSDs – your local TV retailer can advise you on this if needed. 

Secondly, may have noticed that your Saorview Connect box has two satellite connections at the back. If you are using satellite* to receive extra channels, you will need to ensure that two satellite cables are connected to the box before downloading the upgrade. This is in order that the box can record one channel while you are watching another and is necessary to ensure stable reception of satellite. 

The Saorview customer helpdesk will be available to assist with any queries that you may have with the upgrade, and can be contacted via 1890-222012, email [email protected] or Live Help at www.saorview.ie 

*Satellite tuner is an additional feature provided by the manufacturer. Note satellite channels are not part of Saorview. 

Saorview Connect software update

22 July 2019

On Monday 22 July 2019 a software update will be pushed out to all Saorview Connect boxes.

This software update is a maintenance release to prepare for the launch of a new feature on Saorview Connect. 

Most users will see an automatic notification on their screens, advising of the update. You may either accept, delay or deny the update at that point. You can activate the update at a time of your choosing by going to Home > Settings > System settings > Software update > and selecting 'Check for online software update' and following the on-screen instructions. Please note that the box should not be disconnected from power or internet until the update is completed and the box reboots automatically.

Users will not notice any immediate change in the operation of their Saorview Connect box following this update. The new software version will be titled 20.19.

If you need any assistance with this software update please contact our helpline at 1890-222012 or 01-2583540, email [email protected], or via Live Help on the Saorview website.

Saorview Connect recording software - beta test release

25 February 2019

We have been working with the software developers to get our recording software upgrade ready for release to all Saorview Connect users.

As part of this process, we want to roll out a new beta* version of the recording software to a larger group of Saorview Connect users than that in the original test. This is so that we can gather information on customer experience of use of the software in their homes.

Please note that you will need an aerial, and an internet connection - either wired or wi-fi. If connecting to a satellite dish, two satellite connections available to the box will be needed. You will also need to connect an external USB hard drive to the box once the beta software is downloaded and the box has completed installation.

If you wish to participate in this public test, please email [email protected] in the first instance with your contact details. We will select a number of respondents to participate in the beta test group and follow up with details of how to participate.

 

*Beta testing is a common means of testing new software or product upgrades among a selected group of users. It is commonly used by mobile phone and computer manufacturers for final testing of a new software release before it goes live to all customers. Beta software may carry some minor bugs or glitches but is generally complete. If for any reason you wish to return to the previous version of software, you can email us with the details and we can reverse the change. 

Get more with the Saorview Red Button this Saturday

26 April 2017

With a busy weekend of sport available to TG4 viewers this Saturday, we're lighting up the Red Button to make sure you don't miss out on your choice of Rugby or GAA action.

This Saturday TG4 presents live coverage of the Eirgrid under-21 GAA football championship final between Galway and Dublin at O'Connor Park Tullamore  (KO 17:00), after which Connacht will confront Scarlets at the Sportsground at 19:35. In the meantime, Munster fans can choose to follow their heroes by pressing the Saorview Red Button to catch Benetton Treviso V Munster with a kickoff time of 18:05.

Want to find more great entertainment on Saorview? we've something for everybody - check out our What's On section for our pick of great viewing choices over the next seven days.

be3 launches on Saorview

08 January 2017

Monday 9th January 2017, 7am sees the launch of be3 on Saorview. be3 replaces UTV Ireland on Saorview channel 6, and is part of the TV3 Group of channels.

be3 will be home to children's programming in the morning, and drama and chat in the afternoon. Popular programmes such as ‘Midsomer Murders’, ‘Loose Women’ and ‘Benidorm’ will also be available on be3, while there will be special news bulletins at 7pm and 10pm.

Popular dramas such as Doc Martin, Wentworth, and all new Prime Suspect 1973 will be broadcast exclusively in Ireland on be3. be3 viewers will also have a second chance to catch Coronation Street and Emmerdale. TV3 Group’s children’s programming strand, 3Kids will also be broadcast each weekday morning from 7am.

An exclusive new production entitled Aerial Ireland will premiere on be3 at 9pm on Monday, January 9th, to mark the launch of TV3 Group’s newest channel. This landmark documentary was directed and produced for the Smithsonian Channel USA by award winning filmmaker Stephen Rooke of Tile Films (Waterways, Saving the Titanic)

Saorview launches new mobile app

27 July 2016

Saorview, Ireland’s free digital television service, has launched a new mobile app. The free app is designed as a companion to Saorview’s TV service and allows Saorview viewers to plan their viewing.

The app features a 7-day programme guide, a new recommendations service called Spotlight, and links to on demand players. Viewers can use the Saorview app to search for specific programmes on TV and radio, and to set reminders for their chosen programmes or series.

This is the first phase of the app. Later in the year additional features will be enabled including a backwards guide with deep linking to on demand programmes. Then, with the launch of Saorview Connect, users will be able to manage their recordings with the Saorview app and use the app as a remote control for their Saorview Connect box.

The Saorview app is designed to work on mobiles and tablets, Android and Apple, and is available for free from both Google Play and the App Store.

Commenting on the new app, Jim Higgins, Saorview business development manager said ‘The new Saorview app is a great companion for the Saorview service and we hope that many Saorview users will download it and use it to plan their viewing and find out more about the great range of programming on Saorview. With the launch of Saorview Connect in the coming months, we will be switching on more features in the app providing users with a more enhanced free TV service.’

TG4 goes interactive on Saorview

23 February 2016

This Saturday, TG4 will be using the Red Button interactive service on Saorview to broadcast the Guinness Pro 12 Rugby match between Connacht and Opsreys with coverage starting from 7pm. The match will be broadcast live from the Galway Sportsground as part of the station’s Rugbaí Beo series and it will be available via the Red Button on Saorview during TG4’s coverage of the Election 2016 count.

Viewers watching TG4 on a Saorview Approved box or TV will be able to access Rugbaí Beo by pressing the Red Button on the remote control for their Saorview box or TV when the icon appears on screen.

The Red Button feature is built in to all Saorview Approved receivers, and can be used by broadcasters on Saorview that wish to make additional content available.

Saorview Approved products are available from retailers and installers in the Republic of Ireland. Always ask for Saorview Approved products as they are designed to work with the features available from the channels that broadcast on Saorview.

RTÉ and Saorview partner with Freesat to deliver a next-generation product for Irish audiences

20 January 2016

RTÉ has partnered with Freesat, the UK free-to-air television company, to develop a new product for Saorview, Ireland’s free digital television service and the largest television platform in Ireland*. The new product, called Saorview Connect, will allow viewers to access a range of on demand content as well as the Saorview television channels, all integrated in a new set-top box with a range of additional features.

Noel Curran, Director-General of RTÉ, said: “Saorview has come a long way since digital switchover just a few years ago: it is now the largest television platform in Ireland. Saorview Connect will offer viewers a richer experience and, by connecting a Saorview Connect box to broadband, viewers will be able to access a wider range of content. We are pleased to be partnering with Freesat, who have successfully run their connected service in the UK for the last three years. We hope to achieve the same success with Saorview Connect.”

By connecting a Saorview Connect box to both broadband and a television aerial, users will be able to watch on demand and catch-up content alongside the Irish television channels. The new Saorview Connect set-top boxes will feature an easy-to-use programme guide, including a roll-back television guide providing one-click access to catch-up programming.

Saorview Connect will be based on Freesat’s cloud-based connected television guide solution, Metaphor. The recently launched service for satellite, terrestrial and cable operators is based on Freesat’s award-winning UK based Freetime service. Freesat will integrate the Metaphor platform, set-top box application and mobile applications with Saorview’s existing linear service to create the Saorview Connect offering. Freesat will provide the solution as a fully managed service.

Saorview Connect will have a range of new features, including content recommendations, programme title search, enhanced recording capabilities, and a new standard Saorview remote control. Together with a forthcoming Saorview mobile application, Saorview Connect users will be able to remote record programmes from wherever they are.

Alistair Thom, Managing Director of Freesat said: “Freesat is extremely pleased to partner with RTÉ and Saorview to deliver their next-generation connected service. Through Metaphor, we have been able to take our experience of operating a successful integrated television service to help other platforms integrate their own broadband services. We are delighted that Irish viewers will be able to enjoy our technology through Saorview Connect.”

Saorview Connect is due to launch later in the year. 

* There are 676,000 homes in Ireland that have Saorview, 43% of all TV homes. Source: Nielsen Establishment Survey, January 2016. 

Oireachtas TV commences test transmission on Saorview

13 January 2016

Saorview is currently carrying out test transmissions of Oireachtas TV. Viewers may receive the test transmission on Saorview channel 22. For further information please see the Oireachtas press release here

A video guide on how to tune in the test channel can be found in our Get Help page

Saorview, Ireland’s largest TV platform, reveals a brand new look

16 December 2015

Saorview, Ireland’s free digital television service and the largest TV platform in Ireland, today launched its brand new look in conjunction with the announcement that the number of households in Ireland with Saorview has increased. Over the last four months 30,000 homes have joined the revolution to ‘FREE THE TV’ with Saorview, meaning that 676,000 homes now watch TV for free in a way that suits them, that’s 43% of all homes in Ireland.

Conceived and created by design consultancy, Aad, the launch of the new Saorview brand sees changes to its logo, a consumer friendly website with TV listings that encourages Irish consumers to explore the world of Saorview, and a new TV ad which launches on RTÉ on Sunday, December 20th. This is the first 60 second TV ad commissioned by Saorview, and it is directed by Cannes Grand Prix winner and animator Johnny Kelly, who has worked with a range of clients from Google and Vitra to Coca-Cola and the V&A. Saorview doesn’t just offer freedom from bills, but freedom in how, when and where consumers access TV and the new TV ad mirrors this.

The new Saorview website features a live help service and enhanced search tools to easily enable users to find retailers that stock Saorview boxes and TVs. The new site is also mobile compatible and available in both English and Irish. With the added benefit of an online programme guide and brightly coloured icon illustrations highlighting different programme categories, www.saorview.ie allows users to find out how to watch for free and what and Saorview aims to reflect how people live their lives and offers empowerment, choice, flexibility and access. Saorview offers the best of Irish television, and with the Saorview combi box or TV, customers can also access a wide range of free television channels from the UK for even more choice. This is about more than just no monthly bills; this is about consumers getting the TV they want, the way they want it.

Richard Waghorn, RTÉ’s Chief Technology Officer and product owner of Saorview, said: ‘The way people are watching TV is changing and so Saorview is too. Saorview does not just offer freedom from bills, but freedom in how you access TV. The new figures from Nielsen show that more and more people are joining the free TV revolution, and with our new look, we hope to encourage even more homes to make the change and free their TV.’ For more information on Saorview visit www.saorview.ie and to follow the conversation join us on Facebook and Twitter

The way people watch TV is changing and Saorview is too. #FreetheTV

Saorview now the largest TV platform in Ireland

21 September 2015

Saorview, Ireland's free digital television service, is now in more Irish homes than any other TV platform, according to the latest data from Nielsen*. Welcomed by the brand, the results from Nielsen show that more people in Ireland receive all the Irish free TV channels** via Saorview than from Sky or any other TV service. Saorview is in 646,000 homes, whilst the number of homes paying a subscription to Sky is 645,000. This is the first time that Saorview leads this service category.

Since digital switchover in 2012, more and more homes have been getting Saorview as it provides an ideal and low cost solution allowing users to access the best of Irish television and the most watched programmes on TV for free. A number of Saorview homes also have a free-to-air satellite service, providing them with even more free television channels from the UK. Combining Saorview with free-to-air satellite means homes can have access to over 100 free television channels.

To receive Saorview, viewers need an aerial (outdoor or a good quality indoor aerial) connected to a Saorview Approved TV set or a Saorview Approved box. With Saorview, customers receive all the Irish channels for free including RTÉ One and RTÉ2 in HD.

* Nielsen/TAM Ireland Establishment Survey, September 2015
** RTÉ One HD, RTÉ2 HD, TV3, TG4, 3e, UTV Ireland, RTÉ Junior, RTÉ One +1, RTÉ News Now