Service Update Christmas 2021 and New Year customer support

Saorview customer support and COVID

05 January 2022

Due to the presence of Covid-19 infection, staffing levels have been temporarily affected at our customer support centre on January 5th 2022.. 

If you need information or advice on Saorview, please see our FAQ, help videos and other information on our website 

Alternatively you may leave a voice message via 0818-21-22-21, email [email protected], or leave a message on Live Help on the website.

We apologise for any inconvenience this may cause. We expect that a limited level of service will be available from tomorrow, 6th January.

Planned Service Interruptions

05 January 2022

Ennistymon, Clare
Due to emergency maintenance works, viewers will experience a complete loss of reception between 14:00 and 16:00 on 5th January 2022.

For information regarding upcoming work on our transmission network please see RTÉ Aertel page 169. If you wish to be kept updated on transmitter outages you can follow 2RN on Twitter @2rnNMC. To report a problem with your Saorview reception please phone us at 0818-212221, or alternatively you can call 2RN at 01 2082259 or email .(JavaScript must be enabled to view this email address).

Christmas 2021 and New Year customer support

23 December 2021

If you need information or advice on Saorview, you can contact our friendly helpdesk at 0818-21-22-21, email [email protected] or via Live Help on saorview.ie. FAQs and help videos are also available on the website.

Our helpdesk opening hours for Christmas 2021 and New Year are as follows:

December 24th: 10:00 - 18:00 on Christmas Eve
Christmas Day:  Closed
St Stephens Day: Closed
27th & 28th December: 10:00 - 18:00
29th and 30th December: 10:00 - 21:00
31st December:  10:00 - 18:00  
1st January 2022:  10:00 - 18:00

We wish you a very Happy Christmas and a peaceful New Year,

Sincerely,

The Saorview team

Receiving Saorview in NI border areas

16 August 2021

If you live near the Northern Ireland border, you may be able to receive additional TV services via signal overspill, depending on location.

In the event that you want to receive additional services, you may need to install a second aerial. This is because of differences in transmitter signal characteristics and position.

Your local aerial installer will be able to help you get the correct setup for your home.

Christmas and New year 2020 customer support schedule

18 December 2020

Christmas and New Year arrangements for customer support

The Saorview Customer Support centre will operate on a reduced schedule over Christmas and New Year 2020 as follows:

Thursday 24th December 10:00 - 18:00

Friday 25th December Closed

Saturday 26th to Monday 28th December 10:00 - 18:00

Thursday 31st December 2020 10:00-18:00

Friday 1st. January 2021 Closed

The Saorview helpine, 1890-222012 / 01-2583540 will be available during the above opening hours. These hours will also apply to email queries to [email protected] and Live Help via the Saorview website.

We wish all of our viewers a safe and peaceful Christmas, and a Happy 2021.

Saorview Connect software update November 2019

04 November 2019

A software update has been released for the Saorview Connect box.

The new update software, version 0.20.20, addresses the following:

  • An issue where some users could not access TG4 Player.
  • Performance improvement in recording of present/following programmes on satellite.
  • Minor performance improvements and bug fixes.

 

If you own a Saorview Connect box that is connected to the internet, you may receive an overnight notification that this update is available. If you wish to download the upgrade immediately, go to Home > Settings > System settings > Software update > check for online software update, and follow the on-screen instructions to complete the update. Please do not operate the box or remove power during the update process.

If you have any queries regarding this software update please contact the Saorview helpdesk at 1890-222012 or 01-2583540.

Software upgrade to Saorview Plus+ PVR

13 January 2017

A new software version for the Walker WP-6500 Saorview Plus+ recorder is now available for over-air download on Saorview.

This new version (V1.20) is intended to correct intermittent functioning of on-screen subtitling (occasional lack of punctuation in English and occasional lack of síneadh fada in Irish) and other housekeeping functions around hard drive content management.

The update download will occur automatically at 03:00 daily when the PVR is in standby mode. The download may be manually performed at any time by employing the following remote control selections….. Menu -> Setup -> Configuration -> Receiver upgrade -> OK -> Scan for upgrade - > OK. A search progress bar will be displayed on the lower Right Hand Side of the screen which will indicate the status of the download search and/or the download progress.

For help and advice please contact us by phone at 1890-222012, email [email protected] or visit the help section of this website for online live support.