Planned Service Interruptions

19 November 2019

Tonabrocky, Galway
Due to essential maintenance, services from Tonabrocky will be subject to a complete outage of up to two hours, between 12:00 and 18:00 on 19th November 2019.

Clifden, Galway
Due to engineering works, services from Clifden will be subject to a one hour outage between 12:00 and 16:00 on 20th November 2019.

Spur Hill, Cork
Due to antenna works, services from Spur Hill will be subject to a short switching break and a period of reduced power operation of approx. 30 minutes between 09:00 and 16:30 on 19th November and 26th November 2019.

For information regarding upcoming work on our transmission network please see RTÉ Aertel page 169. If you wish to be kept updated on transmitter outages you can follow 2RN on Twitter @2rnNMC. To report a problem with your Saorview reception please phone us at 1890-222012, or alternatively you can call 2RN at 01 2082259 or email .(JavaScript must be enabled to view this email address)

Saorview Connect software update November 2019

04 November 2019

A software update has been released for the Saorview Connect box.

The new update software, version 0.20.20, addresses the following:

  • An issue where some users could not access TG4 Player.
  • Performance improvement in recording of present/following programmes on satellite.
  • Minor performance improvements and bug fixes.

 

If you own a Saorview Connect box that is connected to the internet, you may receive an overnight notification that this update is available. If you wish to download the upgrade immediately, go to Home > Settings > System settings > Software update > check for online software update, and follow the on-screen instructions to complete the update. Please do not operate the box or remove power during the update process.

If you have any queries regarding this software update please contact the Saorview helpdesk at 1890-222012 or 01-2583540.

Software upgrade to Saorview Plus+ PVR

13 January 2017

A new software version for the Walker WP-6500 Saorview Plus+ recorder is now available for over-air download on Saorview.

This new version (V1.20) is intended to correct intermittent functioning of on-screen subtitling (occasional lack of punctuation in English and occasional lack of síneadh fada in Irish) and other housekeeping functions around hard drive content management.

The update download will occur automatically at 03:00 daily when the PVR is in standby mode. The download may be manually performed at any time by employing the following remote control selections….. Menu -> Setup -> Configuration -> Receiver upgrade -> OK -> Scan for upgrade - > OK. A search progress bar will be displayed on the lower Right Hand Side of the screen which will indicate the status of the download search and/or the download progress.

For help and advice please contact us by phone at 1890-222012, email [email protected] or visit the help section of this website for online live support.