Get ready to record with Saorview Connect
09 April 2019
Following completion of testing, a new software upgrade for Saorview Connect boxes will be released on Monday 15th April 2019. This upgrade will add the capability to record your favourite TV shows, and to pause live TV.
If you already own a Powerpoint Saorview Connect box, you will need to ensure that a couple of things are in place before downloading the upgrade.
Firstly, please ensure that you have a hard drive available to connect to the box when the upgrade is completed. We recommend a USB 3.0 hard drive to ensure that you can record and playback HD content reliably. A 500GB drive will allow approximately 100 hours recording, or you could opt for a larger size – 1TB or more – if you want extra capacity. We don’t recommend USB thumb drives or SSDs – your local TV retailer can advise you on this if needed.
Secondly, may have noticed that your Saorview Connect box has two satellite connections at the back. If you are using satellite* to receive extra channels, you will need to ensure that two satellite cables are connected to the box before downloading the upgrade. This is in order that the box can record one channel while you are watching another and is necessary to ensure stable reception of satellite.
The Saorview customer helpdesk will be available to assist with any queries that you may have with the upgrade, and can be contacted via 1890-222012, email [email protected] or Live Help at www.saorview.ie
*Satellite tuner is an additional feature provided by the manufacturer. Note satellite channels are not part of Saorview.
Planned Service Interruptions
03 May 2019
Due to essential maintenance our Truskmore transmitter will be subject to a complete outage of up to 8 hours between 10:30 and 17:00, 29th April to 3rd May 2019.
Woodcock Hill, Clare
Due to essential maintenance our Woodcock Hill transmitter will be subject to a complete outage of up to 6 hours between 00:05 and 06:00, 9th May 2019.
Due to essential maintenance our Mullaghanish transmitter will be subject to a power reduction of up to 3 hours between 10:00 and 16:00, 9th May 2019.
Saorview Connect recording software - beta test release
25 February 2019
We have been working with the software developers to get our recording software upgrade ready for release to all Saorview Connect users.
As part of this process, we want to roll out a new beta* version of the recording software to a larger group of Saorview Connect users than that in the original test. This is so that we can gather information on customer experience of use of the software in their homes.
Please note that you will need an aerial, and an internet connection - either wired or wi-fi. If connecting to a satellite dish, two satellite connections available to the box will be needed. You will also need to connect an external USB hard drive to the box once the beta software is downloaded and the box has completed installation.
If you wish to participate in this public test, please email [email protected] in the first instance with your contact details. We will select a number of respondents to participate in the beta test group and follow up with details of how to participate.
*Beta testing is a common means of testing new software or product upgrades among a selected group of users. It is commonly used by mobile phone and computer manufacturers for final testing of a new software release before it goes live to all customers. Beta software may carry some minor bugs or glitches but is generally complete. If for any reason you wish to return to the previous version of software, you can email us with the details and we can reverse the change.
Brand new RTÉ2+1 service and extended 24 hour RTÉ One+1 available on Saorview
19 February 2019
A brand new RTÉ2+1 television service as well as an extended 24 hour RTÉ One+1 service are now available on Saorview.
Beginning this evening, Tuesday 19 February, the new time-shifted RTÉ2+1 will run each evening from 7pm to 2am with RTÉ One+1 running 24 hours.
RTÉ2+1 can be found on Saorview at channel number 12.
RTÉ One+1 can be found at Saorview channel number 11.
Most Saorview boxes and TV sets will automatically pick up the new channel. If for any reason you can't see the new channel on your Saorview receiver, you should rescan or retune your device to update the Saorview channel list. Information on how to rescan, including help videos, can be found at https://www.saorview.ie/en/help/saorview
If you need help rescanning, our helpdesk is available at 1890-222012 and there is Live Help available on the Saorview website. For full contact information please see https://www.saorview.ie/en/about#contacts
Saorview contact centre Christmas opening times
24 December 2018
The Saorview contact centre will be available to provide customer support during the following times over the Christmas holiday period:
Monday 24th December 10:00 - 18:00
Christmas Day; Closed
Wednesday 26th December; 10:00 - 18:00
Thursday 27th to Friday 28th December; 09:00 - 21:00
Saturday 29th December to Tuesday 1st January; 10:00 - 18:00
Wednesday 2nd January; 09:00 - 21:00
For Saorview customer support, please call 1890-222012 or email [email protected], or go to www.saorview.ie for live help.
Saorview Connect recording software
04 December 2018
We are working on a new release of software for Saorview Connect which will allow you to record on your Saorview Connect box.
The software is almost ready to go, and we are working with the manufacturer and their developers to iron out one last bug before releasing it. As soon as this bug has been fixed, the upgrade will be made available to your Saorview Connect box through your internet connection.
We want to ensure that recording on Saorview Connect will be reliable and easy to use, so please accept our apologies for this unavoidable delay as we work towards a launch date for this feature upgrade.
Saorview Connect - update on recording software
05 November 2018
We recently announced that a recording software update would be made available for Saorview Connect boxes.
For the last couple of weeks we have been running a Beta trial and this has identified a bug that needs to be resolved before we can make the software available to everyone. The manufacturer's software developers are currently working on a fix for the bug, and at this stage we estimate that the software release will be delayed by approximately a couple of weeks.
We want to thank our Beta software testers for their valuable feedback, and to assure you that we are working towards a final release of the recording software update as soon as possible.
Saorview Connect – recording software upgrade
11 October 2018
Saorview is about to introduce a significant software upgrade to your Saorview Connect box.
This upgrade will enable the box to record to an external USB hard drive, and to pause, fast forward and rewind live TV. It will be possible to record one programme while watching another. Recording will be possible on both Saorview and satellite channels.
These features will be available on the Powerpoint DXD7025 box that you may already have purchased.
The recording upgrade had originally been planned for mid-2018, but had unfortunately been postponed a few months for operational reasons. We apologise for this delay, and are happy to announce that the planned release date for the software is 5th November. The actual date could be a little earlier or later, depending on what issues are found in the public beta testing (see below). We appreciate that the postponement has been frustrating for some customers, but we do not want to deliver a substandard experience by cutting corners at this stage.
Before this upgrade is published to all boxes, we will do some final beta* testing with a small group of users. This is in order to identify any bugs remaining, and to evaluate customer feedback for future upgrades.
If you wish to participate in this public test, please email [email protected] in the first instance with your contact details. We will select a number of respondents to participate in the beta test group and follow up with details of how to participate if you are selected.*Beta testing is a common means of testing new software or product upgrades among a selected group of users. It is commonly used by mobile phone and computer manufacturers for final testing of a new software release before it goes live to all customers. Beta software may carry some minor bugs or glitches but is generally complete. If for any reason you wish to return to the previous version of software, you can email us with the details and we can reverse the change. Also please be aware that the focus of the beta testing is finding and fixing bugs, not adding new features.
Irish brand Saorview Connect wins top global innovation accolade
19 September 2018
Saorview Connect – an advanced, connected, free-to-air television service – has won the prestigious IBC Innovation Award for Content Everywhere at a ceremony in Amsterdam on Sunday 16th September. The service provider came out on top against massive global names including sports network ESPN and WRC (the World Rally Championship) to take home the award.
IBC 2018 is the world’s most influential media, entertainment and technology show. The awards recognise innovation within the media, entertainment and technology industry. The three categories encompass the breadth of the industry, rewarding projects for content creation, content distribution and content everywhere.
Speaking on the win, Richard Waghorn, Director of Transformation and Technology at RTÉ, said:
“The Saorview Connect project team and I are thrilled with the win. We created a service that we believe is truly the future of free TV, and for this to be acknowledged at a global level is a true honour. Saorview Connect was developed to give Irish consumers a world-class TV viewing experience and this award reaffirms Ireland’s position as a country on the cutting edge of digital innovation. We’re excited to continue to innovate and provide a world class service for Irish consumers.”
The awards, first presented in 2006, are now widely regarded as the leading recognition of innovation and collaboration in the world of media, entertainment and technology. To make the shortlist, a project has to have solved a real creative, operational or commercial issue for a media business. While the technologies involved are of course celebrated, what makes the IBC Innovation Awards truly unique is that the award itself goes to the end user – the organisation that is using the solution to achieve ground-breaking results.
Michael Lumley, chair of the IBC Innovation Awards judging panel, said:
“This year’s IBC Innovation Awards shortlist is a real global snapshot of the cutting edge of our industry, with all the hot topics of the moment represented, and entries from practically every corner of the globe. To make it to the final and to see your project presented on stage at the awards ceremony on Sunday night and to win at IBC is a tremendous achievement.”
A full breakdown of nominations is available on the IBC website.
For media queries please contact:
Luke Reilly | [email protected]
IBC 2018 Awards Winner Breakdown
Innovation, Content Creation: Eurosport
Innovation, Content Distribution: Medialaan
Innovation, Content Everywhere: RTÉ
Technical Paper: BBC R&D
Judges’ Prize: Econet Media
Special Award: BBC R&D
International Honour for Excellence: Joan Ganz Cooney
Radio Maria launches on Saorview channel 210
17 August 2018
We are pleased to announce the addition of Radio Maria Ireland to the list of radio stations available on the Saorview Platform.
Radio Maria Ireland is an independent Christian talk radio station licensed by the Broadcasting Authority of Ireland.
Programme content includes Catholic religious teaching, youth discussion, music, news and interviews, Mass and other liturgies. Listener interaction in programmes is a special feature.
Radio Maria Ireland is a member of The World Family of Radio Maria, an association that sponsors over 80 Radio Maria Stations in 70 countries Worldwide. Radio Maria is a non-commercial and not-for-profit organisation and depends on its many listeners, benefactors and volunteers to maintain its operations.
Radio Maria is the first independent radio station to join the Saorview channel line-up.
For further information on Radio Maria Ireland please see https://www.radiomaria.ie/
Saorview launches the world’s first free shopping channel – Free TV. And it’s free-ly good
23 January 2018
Today, Saorview announced the launch of Free TV, the ‘world’s first shopping channel where everything is free’. ‘Free TV’ is a once-off, online event designed to launch Saorview Connect, Saorview’s new premium quality free TV service which its creators have dubbed ‘The Future of Free TV’.
For those who overspent this Christmas, Free TV offers viewers the chance to win a range of nifty prizes ranging from HDTVs to tickets to the biggest gigs of the year. Kevin McGahern, of Republic of Telly fame, plays Free TV’s cheesy shopping channel host – complete with a garish suit pattern and an over-abundance of fake tan. The live broadcast is open to everyone and takes place on Saorview’s Facebook page (facebook.com/saorviewirl) on Thursday, January 25th from 8:00pm.
Saorview Connect offers a homegrown, premium quality TV experience, without the fuss of a contract or monthly bills. The on-demand service means viewers can catch their favourite shows when they want to. With just a click of their remote, users can access content from the last seven days – which means never missing an episode of First Dates again. With so much great telly, sometimes deciding on what to watch can be a struggle. Saorview Connect has you covered here too, with its Spotlight feature recommending the very best of the next 7 days TV handpicked by a team of telly watching experts. What’s more, the first Saorview Connect box also includes a satellite tuner, so you can connect it to a satellite dish to access additional free TV channels.
Saorview Connect has been designed to make viewers’ experience as seamless as possible – from the search function to find your favourite shows quickly to the unified remote that means fiddling with two remotes is a thing of the past.
Speaking about the launch of Saorview Connect, Richard Waghorn, RTÉ’s Director of Transformation and Technology, said: “Saorview Connect is our most premium free TV offering yet. The future of free TV has landed. We’re excited to launch our innovative service with this tongue-in-cheek campaign.”
Host of Free TV, Kevin McGahern, commented: “Hark! Free TV is coming! Free TV is a fun way to remind the people of Ireland that the best things in life are free. With Saorview Connect, you have access to a load of new premium features with no monthly bills or contract. Eh… why would ever bother with a subscription package?”
Tune in to Free TV on the Saorview Facebook Page on January 25th at 8pm to win.
For media queries please contact:
Luke Reilly | [email protected]
Get more with the Saorview Red Button this Saturday
26 April 2017
With a busy weekend of sport available to TG4 viewers this Saturday, we're lighting up the Red Button to make sure you don't miss out on your choice of Rugby or GAA action.
This Saturday TG4 presents live coverage of the Eirgrid under-21 GAA football championship final between Galway and Dublin at O'Connor Park Tullamore (KO 17:00), after which Connacht will confront Scarlets at the Sportsground at 19:35. In the meantime, Munster fans can choose to follow their heroes by pressing the Saorview Red Button to catch Benetton Treviso V Munster with a kickoff time of 18:05.
Want to find more great entertainment on Saorview? we've something for everybody - check out our What's On section for our pick of great viewing choices over the next seven days.
Software upgrade to Saorview Plus+ PVR
13 January 2017
A new software version for the Walker WP-6500 Saorview Plus+ recorder is now available for over-air download on Saorview.
This new version (V1.20) is intended to correct intermittent functioning of on-screen subtitling (occasional lack of punctuation in English and occasional lack of síneadh fada in Irish) and other housekeeping functions around hard drive content management.
The update download will occur automatically at 03:00 daily when the PVR is in standby mode. The download may be manually performed at any time by employing the following remote control selections….. Menu -> Setup -> Configuration -> Receiver upgrade -> OK -> Scan for upgrade - > OK. A search progress bar will be displayed on the lower Right Hand Side of the screen which will indicate the status of the download search and/or the download progress.
For help and advice please contact us by phone at 1890-222012, email [email protected] or visit the help section of this website for online live support.
be3 launches on Saorview
08 January 2017
Monday 9th January 2017, 7am sees the launch of be3 on Saorview. be3 replaces UTV Ireland on Saorview channel 6, and is part of the TV3 Group of channels.
be3 will be home to children's programming in the morning, and drama and chat in the afternoon. Popular programmes such as ‘Midsomer Murders’, ‘Loose Women’ and ‘Benidorm’ will also be available on be3, while there will be special news bulletins at 7pm and 10pm.
Popular dramas such as Doc Martin, Wentworth, and all new Prime Suspect 1973 will be broadcast exclusively in Ireland on be3. be3 viewers will also have a second chance to catch Coronation Street and Emmerdale. TV3 Group’s children’s programming strand, 3Kids will also be broadcast each weekday morning from 7am.
An exclusive new production entitled Aerial Ireland will premiere on be3 at 9pm on Monday, January 9th, to mark the launch of TV3 Group’s newest channel. This landmark documentary was directed and produced for the Smithsonian Channel USA by award winning filmmaker Stephen Rooke of Tile Films (Waterways, Saving the Titanic)
Saorview launches new mobile app
27 July 2016
Saorview, Ireland’s free digital television service, has launched a new mobile app. The free app is designed as a companion to Saorview’s TV service and allows Saorview viewers to plan their viewing.
The app features a 7-day programme guide, a new recommendations service called Spotlight, and links to on demand players. Viewers can use the Saorview app to search for specific programmes on TV and radio, and to set reminders for their chosen programmes or series.
This is the first phase of the app. Later in the year additional features will be enabled including a backwards guide with deep linking to on demand programmes. Then, with the launch of Saorview Connect, users will be able to manage their recordings with the Saorview app and use the app as a remote control for their Saorview Connect box.
The Saorview app is designed to work on mobiles and tablets, Android and Apple, and is available for free from both Google Play and the App Store.
Commenting on the new app, Jim Higgins, Saorview business development manager said ‘The new Saorview app is a great companion for the Saorview service and we hope that many Saorview users will download it and use it to plan their viewing and find out more about the great range of programming on Saorview. With the launch of Saorview Connect in the coming months, we will be switching on more features in the app providing users with a more enhanced free TV service.’
Choose your viewing with Red Button on Saorview
28 April 2016
TG4 and Saorview have teamed up again to make sure you don't miss out on this weekend's Rugby action.
With two Guinnness PRO12 matches back to back this Friday 29th April, we're lighting up the Red Button so that you can choose between the excitement of Benetton Treviso V Connacht starting at 6.15 or the later battle between Munster and Edinburgh that kicks off at 7.30. The second half of the Connacht match will be viewable via the Red Button so that each team's followers will be able to choose which game to watch in its entirety.
Red Button is just one of the ways in which we plan make your Saorview viewing more exciting in the coming months. We promise to keep you up to date with developments as they happen. #freethetv
TG4 goes interactive on Saorview
23 February 2016
This Saturday, TG4 will be using the Red Button interactive service on Saorview to broadcast the Guinness Pro 12 Rugby match between Connacht and Opsreys with coverage starting from 7pm. The match will be broadcast live from the Galway Sportsground as part of the station’s Rugbaí Beo series and it will be available via the Red Button on Saorview during TG4’s coverage of the Election 2016 count.
Viewers watching TG4 on a Saorview Approved box or TV will be able to access Rugbaí Beo by pressing the Red Button on the remote control for their Saorview box or TV when the icon appears on screen.
The Red Button feature is built in to all Saorview Approved receivers, and can be used by broadcasters on Saorview that wish to make additional content available.
Saorview Approved products are available from retailers and installers in the Republic of Ireland. Always ask for Saorview Approved products as they are designed to work with the features available from the channels that broadcast on Saorview.
RTÉ and Saorview partner with Freesat to deliver a next-generation product for Irish audiences
20 January 2016
RTÉ has partnered with Freesat, the UK free-to-air television company, to develop a new product for Saorview, Ireland’s free digital television service and the largest television platform in Ireland*. The new product, called Saorview Connect, will allow viewers to access a range of on demand content as well as the Saorview television channels, all integrated in a new set-top box with a range of additional features.
Noel Curran, Director-General of RTÉ, said: “Saorview has come a long way since digital switchover just a few years ago: it is now the largest television platform in Ireland. Saorview Connect will offer viewers a richer experience and, by connecting a Saorview Connect box to broadband, viewers will be able to access a wider range of content. We are pleased to be partnering with Freesat, who have successfully run their connected service in the UK for the last three years. We hope to achieve the same success with Saorview Connect.”
By connecting a Saorview Connect box to both broadband and a television aerial, users will be able to watch on demand and catch-up content alongside the Irish television channels. The new Saorview Connect set-top boxes will feature an easy-to-use programme guide, including a roll-back television guide providing one-click access to catch-up programming.
Saorview Connect will be based on Freesat’s cloud-based connected television guide solution, Metaphor. The recently launched service for satellite, terrestrial and cable operators is based on Freesat’s award-winning UK based Freetime service. Freesat will integrate the Metaphor platform, set-top box application and mobile applications with Saorview’s existing linear service to create the Saorview Connect offering. Freesat will provide the solution as a fully managed service.
Saorview Connect will have a range of new features, including content recommendations, programme title search, enhanced recording capabilities, and a new standard Saorview remote control. Together with a forthcoming Saorview mobile application, Saorview Connect users will be able to remote record programmes from wherever they are.
Alistair Thom, Managing Director of Freesat said: “Freesat is extremely pleased to partner with RTÉ and Saorview to deliver their next-generation connected service. Through Metaphor, we have been able to take our experience of operating a successful integrated television service to help other platforms integrate their own broadband services. We are delighted that Irish viewers will be able to enjoy our technology through Saorview Connect.”
Saorview Connect is due to launch later in the year.
* There are 676,000 homes in Ireland that have Saorview, 43% of all TV homes. Source: Nielsen Establishment Survey, January 2016.
Oireachtas TV commences test transmission on Saorview
13 January 2016
Saorview is currently carrying out test transmissions of Oireachtas TV. Viewers may receive the test transmission on Saorview channel 22. For further information please see the Oireachtas press release here
A video guide on how to tune in the test channel can be found in our Get Help page
Saorview, Ireland’s largest TV platform, reveals a brand new look
16 December 2015
Saorview, Ireland’s free digital television service and the largest TV platform in Ireland, today launched its brand new look in conjunction with the announcement that the number of households in Ireland with Saorview has increased. Over the last four months 30,000 homes have joined the revolution to ‘FREE THE TV’ with Saorview, meaning that 676,000 homes now watch TV for free in a way that suits them, that’s 43% of all homes in Ireland.
Conceived and created by design consultancy, Aad, the launch of the new Saorview brand sees changes to its logo, a consumer friendly website with TV listings that encourages Irish consumers to explore the world of Saorview, and a new TV ad which launches on RTÉ on Sunday, December 20th. This is the first 60 second TV ad commissioned by Saorview, and it is directed by Cannes Grand Prix winner and animator Johnny Kelly, who has worked with a range of clients from Google and Vitra to Coca-Cola and the V&A. Saorview doesn’t just offer freedom from bills, but freedom in how, when and where consumers access TV and the new TV ad mirrors this.
The new Saorview website features a live help service and enhanced search tools to easily enable users to find retailers that stock Saorview boxes and TVs. The new site is also mobile compatible and available in both English and Irish. With the added benefit of an online programme guide and brightly coloured icon illustrations highlighting different programme categories, www.saorview.ie allows users to find out how to watch for free and what and Saorview aims to reflect how people live their lives and offers empowerment, choice, flexibility and access. Saorview offers the best of Irish television, and with the Saorview combi box or TV, customers can also access a wide range of free television channels from the UK for even more choice. This is about more than just no monthly bills; this is about consumers getting the TV they want, the way they want it.
Richard Waghorn, RTÉ’s Chief Technology Officer and product owner of Saorview, said: ‘The way people are watching TV is changing and so Saorview is too. Saorview does not just offer freedom from bills, but freedom in how you access TV. The new figures from Nielsen show that more and more people are joining the free TV revolution, and with our new look, we hope to encourage even more homes to make the change and free their TV.’ For more information on Saorview visit www.saorview.ie and to follow the conversation join us on Facebook and Twitter
The way people watch TV is changing and Saorview is too. #FreetheTV