Service Update Get ready to record with Saorview Connect

Sky News is now available to watch on Saorview

30 November 2021

Sky News is now available to view on Saorview, Ireland's free digital TV service.

To watch Sky News on Saorview, go to channel 23 on your Saorview Approved TV or box.

On some devices, Sky News may appear on channel 27; in that case, simply unplug from power for a few seconds and reconnect the device, and the service list should update with the correct channel number.

If you cannot receive Sky news, you may need to re-scan your TV or box. For information please see our help videos at Saorview | Get Help or call our friendly helpdesk at 0818-212221, email [email protected]ie or contact via Live Help on this website.

Saorview. Flexible, Free TV

07 April 2020

Why choose Saorview?
Contract TV can offer a mix of options to TV viewers but the market is changing. Many Irish homes now have access to a wide range of viewing options. Online streaming is more popular than ever and there’s lots of free-to-air choice available. Many households can pick and choose between these to find a mix that suits them. With more of us at home than ever before this mix must be versatile and affordable while letting each of us watch what we want, how we want.

Saorview offers some of Ireland’s most-watched TV programmes; it's easy to set up and has no contract or monthly bills. It would make a great addition to any Irish household. Connect an aerial to a Saorview approved TV or box, do a quick tune-in and you're done. You get immediate access to a great choice of trusted news, entertainment, comedy, drama, movies, documentaries and factual content with no additional commitment.

Get Saorview in a bedroom, box-room or kitchen. Add your favourite online TV or movie service, or connect to a satellite dish for even more free-to-air choice in addition to Saorview. And consider Saorview Connect – the service that combines your favourite channels with online content, series link recording and programme recommendations to give you a multitude of options.

Just add an aerial
For viewers in many cities it may be possible to receive Saorview with an indoor aerial, depending on your location. Alternatively you may have an outdoor aerial already wired into a room. If either is available to you, why not connect your TV and try a quick tune-in? And if you’re lucky enough to have more than one TV in your home, it may be possible to get Saorview in every room by connecting an aerial to each. Getting Saorview can be as simple and flexible as that.

For advice on how to get Saorview, or to find out more, check out your local TV retailer or installer or call our helpdesk at 1890-222012.

Saorview. For Flexible, Free TV.
 

The new RTÉ Player is now available on Saorview Connect

03 October 2019

Saorview Connect now includes the new RTÉ Player, offering you a great choice of box sets and catch-up TV content with many programmes available in High definition. 

The new RTÉ Player has been developed to offer greater choice of online TV content to today’s TV audiences, who expect to be able to view their favourite TV shows when and how they want. Together with Saorview Connect’s catch-up TV guide and Spotlight recommendations service, the new RTÉ Player gives Saorview viewers great entertainment choices with no contract or monthly bills. 

In order to view RTÉ Player, customers should ensure that their Saorview Connect boxes are running the latest software, currently version 20.19. Boxes that have not been upgraded to the latest software will display a message when a customer tries to access the RTÉ Player or RTÉ programmes via the catch-up TV guide. 

For more information on Saorview Connect, and to access customer support and advice please visit www.saorview.ie or call our helpline at 1890-222012. 

Get ready to record with Saorview Connect

09 April 2019

Following completion of testing, a new software upgrade for Saorview Connect boxes will be released on Monday 15th April 2019. This upgrade will add the capability to record your favourite TV shows, and to pause live TV. 

If you already own a Powerpoint Saorview Connect box, you will need to ensure that a couple of things are in place before downloading the upgrade. 

Firstly, please ensure that you have a hard drive available to connect to the box when the upgrade is completed. We recommend a USB 3.0 hard drive to ensure that you can record and playback HD content reliably. A 500GB drive will allow approximately 100 hours recording, or you could opt for a larger size – 1TB or more – if you want extra capacity. We don’t recommend USB thumb drives or SSDs – your local TV retailer can advise you on this if needed. 

Secondly, may have noticed that your Saorview Connect box has two satellite connections at the back. If you are using satellite* to receive extra channels, you will need to ensure that two satellite cables are connected to the box before downloading the upgrade. This is in order that the box can record one channel while you are watching another and is necessary to ensure stable reception of satellite. 

The Saorview customer helpdesk will be available to assist with any queries that you may have with the upgrade, and can be contacted via 1890-222012, email [email protected] or Live Help at www.saorview.ie 

*Satellite tuner is an additional feature provided by the manufacturer. Note satellite channels are not part of Saorview. 

Saorview customer support and COVID

05 January 2022

Due to the presence of Covid-19 infection, staffing levels have been temporarily affected at our customer support centre on January 5th 2022.. 

If you need information or advice on Saorview, please see our FAQ, help videos and other information on our website 

Alternatively you may leave a voice message via 0818-21-22-21, email [email protected], or leave a message on Live Help on the website.

We apologise for any inconvenience this may cause. We expect that a limited level of service will be available from tomorrow, 6th January.

Planned Service Interruptions

05 January 2022

Ennistymon, Clare
Due to emergency maintenance works, viewers will experience a complete loss of reception between 14:00 and 16:00 on 5th January 2022.

For information regarding upcoming work on our transmission network please see RTÉ Aertel page 169. If you wish to be kept updated on transmitter outages you can follow 2RN on Twitter @2rnNMC. To report a problem with your Saorview reception please phone us at 0818-212221, or alternatively you can call 2RN at 01 2082259 or email .(JavaScript must be enabled to view this email address).

Christmas 2021 and New Year customer support

23 December 2021

If you need information or advice on Saorview, you can contact our friendly helpdesk at 0818-21-22-21, email [email protected] or via Live Help on saorview.ie. FAQs and help videos are also available on the website.

Our helpdesk opening hours for Christmas 2021 and New Year are as follows:

December 24th: 10:00 - 18:00 on Christmas Eve
Christmas Day:  Closed
St Stephens Day: Closed
27th & 28th December: 10:00 - 18:00
29th and 30th December: 10:00 - 21:00
31st December:  10:00 - 18:00  
1st January 2022:  10:00 - 18:00

We wish you a very Happy Christmas and a peaceful New Year,

Sincerely,

The Saorview team

UCB Ireland launches on Saorview

14 December 2021

UCB IRELAND (United Christian Broadcasters) are excited to announce that they have launched their radio station on the Saorview platform.

The new channel will be available on position 211 in the Saorview EPG. 

Programmes will include Christian music, interviews, daily devotional, encouragement and Bible teaching.

For further information on UCB Ireland please see ucbireland.ie

Sky News is coming to Saorview

25 November 2021

Sky’s flagship international news service, Sky News, will become free to air in Ireland as the channel launches on the Saorview platform from Tuesday, 30th November.

Users of Ireland’s free digital television service will find Sky News on Saorview channel 23 – giving viewers access to Sky News’ live 24-hour news bulletins and programmes, with all the latest breaking news from around the world and developments closer to home with reporting from Sky News correspondents covering breaking stories across the island of Ireland.

For information and advice on how to get Sky News on Saorview, please call 0818-212221 or email [email protected], or contact us via Live Help on this website.

Receiving Saorview in NI border areas

16 August 2021

If you live near the Northern Ireland border, you may be able to receive additional TV services via signal overspill, depending on location.

In the event that you want to receive additional services, you may need to install a second aerial. This is because of differences in transmitter signal characteristics and position.

Your local aerial installer will be able to help you get the correct setup for your home.

Christmas and New year 2020 customer support schedule

18 December 2020

Christmas and New Year arrangements for customer support

The Saorview Customer Support centre will operate on a reduced schedule over Christmas and New Year 2020 as follows:

Thursday 24th December 10:00 - 18:00

Friday 25th December Closed

Saturday 26th to Monday 28th December 10:00 - 18:00

Thursday 31st December 2020 10:00-18:00

Friday 1st. January 2021 Closed

The Saorview helpine, 1890-222012 / 01-2583540 will be available during the above opening hours. These hours will also apply to email queries to [email protected] and Live Help via the Saorview website.

We wish all of our viewers a safe and peaceful Christmas, and a Happy 2021.

Saorview contact centre Christmas opening times 2019

16 December 2019

The following opening times will apply over Christmas and New Year for the Saorview contact centre:

Monday 23rd Dec – 10:00 to 21:00

Tuesday 24th Dec – 10:00 to 18:00

Christmas Day – Closed

Thursday 26th Dec – 10:00 to 18:00

Friday 27th Dec – 10:00 to 21:00

Saturday & Sunday 28th & 29th Dec – 10:00 to 18:00

Monday 30th Dec – 10:00 to 21:00

Tuesday & Wednesday  31st Dec  & 1st January – 10:00 to 18:00

Thursday 02nd Jan – 10:00 to 21:00

These times will apply to phone lines, email and Live Help on the Saorview website.

Nollaig Shona daoibh go léir,

Saorview

Saorview Connect software update November 2019

04 November 2019

A software update has been released for the Saorview Connect box.

The new update software, version 0.20.20, addresses the following:

  • An issue where some users could not access TG4 Player.
  • Performance improvement in recording of present/following programmes on satellite.
  • Minor performance improvements and bug fixes.

 

If you own a Saorview Connect box that is connected to the internet, you may receive an overnight notification that this update is available. If you wish to download the upgrade immediately, go to Home > Settings > System settings > Software update > check for online software update, and follow the on-screen instructions to complete the update. Please do not operate the box or remove power during the update process.

If you have any queries regarding this software update please contact the Saorview helpdesk at 1890-222012 or 01-2583540.

Saorview Connect software update

22 July 2019

On Monday 22 July 2019 a software update will be pushed out to all Saorview Connect boxes.

This software update is a maintenance release to prepare for the launch of a new feature on Saorview Connect. 

Most users will see an automatic notification on their screens, advising of the update. You may either accept, delay or deny the update at that point. You can activate the update at a time of your choosing by going to Home > Settings > System settings > Software update > and selecting 'Check for online software update' and following the on-screen instructions. Please note that the box should not be disconnected from power or internet until the update is completed and the box reboots automatically.

Users will not notice any immediate change in the operation of their Saorview Connect box following this update. The new software version will be titled 20.19.

If you need any assistance with this software update please contact our helpline at 1890-222012 or 01-2583540, email [email protected], or via Live Help on the Saorview website.

Saorview Connect recording software - beta test release

25 February 2019

We have been working with the software developers to get our recording software upgrade ready for release to all Saorview Connect users.

As part of this process, we want to roll out a new beta* version of the recording software to a larger group of Saorview Connect users than that in the original test. This is so that we can gather information on customer experience of use of the software in their homes.

Please note that you will need an aerial, and an internet connection - either wired or wi-fi. If connecting to a satellite dish, two satellite connections available to the box will be needed. You will also need to connect an external USB hard drive to the box once the beta software is downloaded and the box has completed installation.

If you wish to participate in this public test, please email [email protected] in the first instance with your contact details. We will select a number of respondents to participate in the beta test group and follow up with details of how to participate.

 

*Beta testing is a common means of testing new software or product upgrades among a selected group of users. It is commonly used by mobile phone and computer manufacturers for final testing of a new software release before it goes live to all customers. Beta software may carry some minor bugs or glitches but is generally complete. If for any reason you wish to return to the previous version of software, you can email us with the details and we can reverse the change. 

Brand new RTÉ2+1 service and extended 24 hour RTÉ One+1 available on Saorview

19 February 2019

A brand new RTÉ2+1 television service as well as an extended 24 hour RTÉ One+1 service are now available on Saorview.  

Beginning this evening, Tuesday 19 February, the new time-shifted RTÉ2+1 will run each evening from 7pm to 2am with RTÉ One+1 running 24 hours.

RTÉ2+1 can be found on Saorview at channel number 12. 

RTÉ One+1 can be found at Saorview channel number 11.

Most Saorview boxes and TV sets will automatically pick up the new channel. If for any reason you can't see the new channel on your Saorview receiver, you should rescan or retune your device to update the Saorview channel list. Information on how to rescan, including help videos, can be found at https://www.saorview.ie/en/help/saorview 

If you need help rescanning, our helpdesk is available at 1890-222012 and there is Live Help available on the Saorview website. For full contact information please see https://www.saorview.ie/en/about#contacts

Saorview contact centre Christmas opening times

24 December 2018

The Saorview contact centre will be available to provide customer support during the following times over the Christmas holiday period:

Monday 24th December 10:00 - 18:00

Christmas Day;                 Closed

Wednesday 26th December; 10:00 - 18:00

Thursday 27th to Friday 28th December; 09:00 - 21:00

Saturday 29th December to Tuesday 1st January; 10:00 - 18:00

Wednesday 2nd January; 09:00 - 21:00

For Saorview customer support, please call 1890-222012 or email [email protected], or go to www.saorview.ie for live help.

Saorview Connect recording software

04 December 2018

We are working on a new release of software for Saorview Connect which will allow you to record on your Saorview Connect box. 

The software is almost ready to go, and we are working with the manufacturer and their developers to iron out one last bug before releasing it. As soon as this bug has been fixed, the upgrade will be made available to your Saorview Connect box through your internet connection. 

We want to ensure that recording on Saorview Connect will be reliable and easy to use, so please accept our apologies for this unavoidable delay as we work towards a launch date for this feature upgrade. 

Saorview Connect - update on recording software

05 November 2018

We recently announced that a recording software update would be made available for Saorview Connect boxes.

For the last couple of weeks we have been running a Beta trial and this has identified a bug that needs to be resolved before we can make the software available to everyone. The manufacturer's software developers are currently working on a fix for the bug, and at this stage we estimate that the software release will be delayed by approximately a couple of weeks. 

We want to thank our Beta software testers for their valuable feedback, and to assure you that we are working towards a final release of the recording software update as soon as possible.

Saorview Connect – recording software upgrade

11 October 2018

Saorview is about to introduce a significant software upgrade to your Saorview Connect box.

This upgrade will enable the box to record to an external USB hard drive, and to pause, fast forward and rewind live TV. It will be possible to record one programme while watching another. Recording will be possible on both Saorview and satellite channels.

These features will be available on the Powerpoint DXD7025 box that you may already have purchased.

The recording upgrade had originally been planned for mid-2018, but had unfortunately been postponed a few months for operational reasons. We apologise for this delay, and are happy to announce that the planned release date for the software is 5th November. The actual date could be a little earlier or later, depending on what issues are found in the public beta testing (see below). We appreciate that the postponement has been frustrating for some customers, but we do not want to deliver a substandard experience by cutting corners at this stage.

Before this upgrade is published to all boxes, we will do some final beta* testing with a small group of users. This is in order to identify any bugs remaining, and to evaluate customer feedback for future upgrades.

If you wish to participate in this public test, please email [email protected] in the first instance with your contact details. We will select a number of respondents to participate in the beta test group and follow up with details of how to participate if you are selected.

*Beta testing is a common means of testing new software or product upgrades among a selected group of users. It is commonly used by mobile phone and computer manufacturers for final testing of a new software release before it goes live to all customers. Beta software may carry some minor bugs or glitches but is generally complete. If for any reason you wish to return to the previous version of software, you can email us with the details and we can reverse the change. Also please be aware that the focus of the beta testing is finding and fixing bugs, not adding new features.